1. OUR DETAILS
Speedy Asset Services Limited and our group companies ("we", "us" and "our") are committed to protecting and respecting your privacy.
Any reference to "we" or "us" or "Speedy" means Speedy Asset Services Limited, which is a private limited company with registered company number 06847930 or, where applicable, our group companies (which include our holding companies and all subsidiary companies in the Speedy group). Our registered office address is Chase House, 16 The Parks, Newton-Le-Willows, Merseyside WA12 0JQ.
If you have any questions regarding how we use your information or you wish to exercise any of your rights in relation to your information (as set out in paragraph 9 below), please contact our Data Manager at email@example.com or at Chase House, 16 The Parks, Newton-Le-Willows, Merseyside WA12 0JQ.
2. WHAT INFORMATION DO WE COLLECT AND WHEN?
We only collect information that we will use for the purposes set out in this notice.
Specifically, we collect:
Through forms, for example such as by filling in our 'Contact Us', 'Request a Call Back' or 'Request a Catalogue' forms on our Site;
By sending us emails and text messages;
By adding posts, reviews and other comments to our Site;
By interacting with us on social media platforms;
By speaking to us in our depots or over the telephone, for example in making an enquiry or a complaint about a product you have purchased; or
By applying for or registering accounts with us. This includes setting up passwords and preferred user names, contact details, account details, your preferences and interests.
By applying for a job with us or registering your interest in doing so, either directly with us or via a third party recruitment agent.
By purchasing, holding or transferring shares in our group companies and related transactions.
Please note: If you submit details to us of any other person (e.g. a colleague), please make sure you have their permission before doing so.
Full details of the purchases you make from us, including the time and date of purchase, the products and services you purchase from us, any relevant delivery address(es) and details of any relevant payment cards or bank account details.
Technical information about the devices you use to access our Site. We collect each device’s unique identifying code (MAC address), relevant IP address, operating system and version, web browser and version, and geographic location.
Your social media content (where this is in the public domain) and any messages you send us via social media. This information can include posts, comments, pictures and video footage.
CCTV images This information may include images of you from CCTV cameras installed externally and internally at our depots and other sites. We use this information for the purposes of public safety and the prevention of fraud and other criminal activity.
Basic background information on you available from government sources. We use the Driver Vehicle Licensing Agency to trace number plates and owners in the event of drive-offs from our depots.
Information from banking, credit card and credit reference agencies about your financial status and the status of any payment card presented to us (for example, if it has been reported stolen) to check we are likely to be paid for any transaction and to reduce the risk of fraud.
Information collected independently by online advertising networks (for example Google) through which we place advertisements.The information we obtain varies from network to network. It often summarises the actions of lots of people, in which case it does not enable us to identify you individually. It relates to what you view, click on, and access through websites in their network, including the subject matter of the website you started at and where you subsequently go. It may also include their analysis of your behaviour across the wider internet and a profile of you. If you are unhappy about this happening you should look out for "settings" and "Do Not Track" options in online advertisements and in the privacy and cookies functionality on your devices and consider changing your settings to block third party cookies in particular. We do not control the information about you that such networks obtain, or the technology they use to do so.
Information about your shareholdings in our group companies. This includes details of your shareholdings, registration details, dividend payments and other information required for regulatory and corporate governance purposes.
Information about you for the purposes of processing your job application or registering your interest in a job with us. This includes including your name, contact details (i.e. address, home and mobile phone numbers, email address), details of your job application (including the application itself, your qualifications, experience and references and employment history, including details of current salary and benefits).
3. HOW DO WE USE YOUR INFORMATION?
We use the information we collect for the following purposes:
We do so in part by matching information common to the various different sources of information we have about you, to build a bigger, richer picture. So for example, if you sign up to a competition and provide your email address, and then register for an online account with us using the same email address, we link those two pieces of information together. We can achieve the same effect through matching transaction details and technical information about the electronic devices you use. By doing so, we can understand you better and provide a better experience to you, as we set out above.
4. LEGAL BASIS FOR USING YOUR INFORMATION
In accordance with data protection law, we are obliged to inform you that we are using your information as described in this policy on one or more of the following legal bases:
5. USE OF YOUR SENSITIVE PERSONAL INFORMATION
We may on occasion collect sensitive personal information about you. By way of example, information about your racial or ethnic origin may be included within the identification information you provide to us as part of our account opening process and/or we may check and record your identification information during our verification process on collection of our hire equipment.
We will use this sensitive personal information for the purposes of identifying individuals to combat fraud and other criminal activity. We will share this sensitive personal information with the police and our insurers and other organisations that provide similar products and services to ours for the purpose of fraud and crime prevention.
6. WHO DO WE SHARE YOUR INFORMATION WITH?
We cannot run our business or provide many of our services and benefits without involving other people and businesses and sometimes we pass your information to these other people and businesses as set out below. We only share your information where we can do so in accordance with our legal data protection and privacy obligations. We share the information we collect with:
We may also share the information we collect where we are legally able to do so, for example, to comply with a court order.
7. INTERNATIONAL TRANSFER OF YOUR INFORMATION
Although we are based in the UK, we occasionally need to use international suppliers or transfer information to our international business to help ensure you receive the very best products and services from us. To allow us to run our business on this basis, the information we collect may be transferred to other countries where this is necessary for the purposes of our contract with you or in anticipation of a contract (for example, in relation to obtaining a quotation). Where this includes transfers to countries outside of the EEA, we will ensure that we have appropriate contractual arrangements in place to protect your data.
8. HOW LONG DO WE KEEP YOUR INFORMATION FOR?
In accordance with our legal data protection and privacy obligations, we will only retain your information for as long as is necessary for the purpose for which it was collected.
We will then either securely delete it or anonymise it so that it cannot be linked back to you.
See How do we use your information? in paragraph 3 above for full details of those purposes.
9. MANAGING YOUR INFORMATION
You can contact us with any queries about how we use your information at any time by contacting our Data Manager on firstname.lastname@example.org or at Chase House, 16 The Parks, Newton-Le-Willows, Merseyside WA12 0JQ.
It is very important to us that all the information we hold about you remains accurate and up to date to reduce the risk of a misunderstanding.
We need your help in doing so. If you have an online account with us which you manage directly, please ensure that the information (for example, contact information) you provide to us through that account remains accurate and up to date. Please review and update it regularly.
You have a number of rights which we respect and aim to uphold in everything we do. These rights are set out below.
We reserve the right not to comply with any requests we receive where we may lawfully do so, for example if we reasonably believe a request to be malicious, technically very onerous, to involve disproportionate effort or harmful to the rights of others.
a) Asking us about your information You have the right to ask us whether we hold information about you and, if so, for us to give you certain details about that information and/or the information itself. This right is commonly known as a subject access request. If you would like to make a subject access request, please do so in writing to the address above.
b) Correcting inaccurate information If you have reason to believe any of the information we collect on you may be inaccurate or incomplete, and you cannot correct such inaccuracy or omission yourself through your account with us, please contact us with your queries and/or with the updated information.
c) Erasing information You have the right to require us to erase your information in the following circumstances:
d) Restricting processing You have the right to require us to restrict our use of your information where one of the following applies:
e) Right to object Where we are using your information on the basis of public interest or our legitimate interests (see paragraph 4), you have the right to object to this at any time by contacting us using the contact details set out below.
f) Withdrawal of consent Where you have given your consent to us using your information (e.g. for marketing purposes), you have the right to alter your preferences or withdraw this consent at any time by contacting us using the contact details set out below or, where applicable, through managing your preferences through your online account with us or clicking the 'unsubscribe' link. This will not affect the lawfulness of any use of your information that we make before you amend your preferences or withdraw your consent.
If you have any questions or complaints about our use of your information, please contact our Data Manager on email@example.com or at Chase House, 16 The Parks, Newton-Le-Willows, Merseyside WA12 0JQ.
We hope that our Data Manager can resolve any query or concern you raise about our use of your information but you can also contact the Information Commissioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.