Credit Controller

Package Description

Competitive salary plus pension, 21 days holiday rising to 26 days after 1 year plus bank holidays, bonus, life assurance and our fantastic salary extras scheme that offers cycle to work and various other fantastic benefits along with our great staff discounts and free onsite parking. 

Job Introduction

A fantastic opportunity for a motivated, organised and driven Credit Controller to manage our credit control to ensure our customer service is second to none.

Introduction to Speedy…

We may have started small but we’ve always had big ideas. Since Speedy was established in 1977 we have grown into the UK’s leading hire business. Along the way we’ve won countless awards for innovation, safety and our commitment to training to name but a few. Our people are the heart of our business and it’s their commitment and professionalism that makes us the biggest and the best in the industry.

Main Responsibilities

 Customer Focused

• Contacting customers by phone, fax, letter and email to progress outstanding payments and obtain an accurate payment date
• Ensuring all Speedy’s customers are dealt with in a professional and friendly manner
• Recording payment promises and following up with the customer to ensure payments are made when promised
• To arrange, with prior approval, to visit customer’s premises or company depots to resolve disputed transactions which enables settlement of customer accounts.
• Establish contacts and customer relationships ensuring continuity and maintaining communication with all relevant parties to eliminate misunderstanding and misrepresentation of the debt due.
• Occasionally accompany the Account Managers on customer visits to maintain contact / resolve particular disputes.
• Educating the customer on new services available e.g. Extranet

Communication

• To provide our Account Managers with first class customer service developing a strong working relationship
• Escalation of debt to Credit Manager should unresolved queries remain on the account preventing payment
• Liaise with Account Managers regarding progress of debt profile and queries and ensure escalation process is adhered to before placing accounts on “Refer”, issuing NOI’s/NBP’s or recommending legal action
• To assist in any other duties as reasonably requested.
• Liaise with Legal department regarding delinquent accounts including preparation of accurate case notes
• Ad hoc Project Work where required
• Mentoring  new and existing team members

Dispute Management

• Customer queries are rectified quickly and with minimal damage to the business.
• To collate details of disputed invoices and initiate the internal query procedures and circulate to the appropriate departments/depots
• Liaise with customers on the results of disputed invoice investigations
• Where appropriate, within Speedy guidelines, raise credit notes for customers
• Assisting with the logging of queries
• Track query status and assist with the sourcing of required information in order to speed up closure of query
• Preparing and sending out POD and collection notes to resolve queries

The Ideal Candidate

The ideal candidate with have proven experience within credit control and be familiar with working to targets.

To be suitable for the role you will have excellent verbal and written communication skills, an outstanding telephone manner and a keen eye for detail, effective time management skills and accuracy of inputting data.

Previous experience of Credit Control or Finance is essential.

About The Company

Speedy are the leading provider of hire products and supporting services to the construction, industrial and infrastructure sectors. We have a network of over 200 depots across the UK and Ireland, and over 3000 people who offer a nationwide service and look after the largest hire fleet in the market.

We also lead in health, safety and sustainability.  We are the safest hire provider, based on accident and industry rates, and have the lowest carbon footprint in the industry.  Our hire fleet also includes an increasing range of green option products, helping our customers improve their energy efficiency and reduce their environmental impact.

Vision, mission and values:

Our vision is to become the best company in our sector to do business with and the best to work for.

Our mission is to provide safe, reliable hire equipment and services to enable successful delivery of customer projects.

• Safe – the first priority in everything we do
• As One – working together to collectively achieve our goals
• Innovative – to continuously improve
• Driven – to deliver first class customer service